24/7 answering and calling
New leads, lunch-hour calls, and after-hours demand get a response before a human is available.
AI VOICE AGENTS
AI Voice AgentsAI 語音代理人
Call, qualify, and route leads 24/7. AI answers first, asks the right questions, and routes the conversations humans should handle.
Built for inbound demand, ad leads, after-hours calls, and first-pass qualification.
app.brightalk.ai / voice-agents
LIVE CALL
AI is qualifying intent
AI
Are you looking to book a demo, or first hear pricing?
Customer
I want to know if you can answer after-hours calls.
AI
Yes — I will tag this as an after-hours case and have a rep follow up.
Routing decision
AI qualify
High intent
Assign sales
WHAT VOICE AGENTS DO
They answer calls and decide the next move.
Qualification
AI asks about need, budget, timing, and intent before a rep spends time on the conversation.
Smart routing
Route by industry, source, sentiment, and intent so the right team receives the call.
CRM context
Read customer context before the call and write back summaries, outcomes, and next steps.
Guardrails
When a call goes beyond scope, compliance, or value thresholds, AI hands off instead of improvising.
Questions teams ask first
Can AI replace the whole phone team?
No. The strongest pattern is AI for first response, qualification, and repetitive questions, with humans taking complex or high-value calls.
Do we need a complete script library first?
No. Start with one repetitive workflow, seed it with existing FAQs and SOPs, then tune from real calls.
Does the call result get saved?
Yes. Summaries, intent, outcome, and tasks can write back to the same customer record.
Let AI catch every important call first.
Test one real call flow for a week and see where AI should take the first pass.
SMS & LINE
SMS & LINE / 雙向訊息
Two-way texting that feels human. When calls go unanswered or need follow-up, SMS and LINE keep the conversation moving.
ExploreHUMAN HANDOFF
Human Handoff / 真人監看與接手
Watch live AI calls, whisper guidance, transfer to specialists, or take over when the moment needs a person.
ExploreWORKFLOWS
Workflows / 多通路工作流
Design journeys across every channel. Connect voice, SMS, LINE, email, and human handoff into one testable customer journey.
Explore