Question 1

Does the AI sound robotic? Will prospects hang up?

Accepted Answer

No. We use the latest-gen Mandarin and English TTS combined with Grok's conversational model — tone, pacing, and filler words read like a senior rep. In our testing, fewer than 15% of callers even notice it's AI, and most keep going once they do: the AI is patient, never interrupts, and pulls up product info in real time. Click 'Listen: 30 sec of real AI call' in the hero to hear for yourself.

Question 2

What happens when the AI gets asked something it doesn't know?

Accepted Answer

It says honestly, 'Let me have a rep call you back within X minutes,' then auto-creates a callback task in the CRM and pings an on-duty rep over LINE or SMS. It never fabricates, never fakes expertise, never commits to information it isn't sure about — more reliable than most new hires on that front.

Question 3

Is AI calling legal in Taiwan?

Accepted Answer

Yes. We use licensed Taiwan local lines (not grey-market VoIP). Recording disclosure, PIPA consent, and NCC compliance are all handled. The AI identifies itself in the opening line — 'This is the AI assistant for XX Company' — satisfying the Communication Protection and Surveillance Act. All calls are fully recorded with retention configurable by industry (7 years medical, 5 years finance).

Question 4

Can the AI use my own rep's voice?

Accepted Answer

Yes. Provide 30 seconds of clean audio from a rep and our voice-cloning lets the AI speak in their voice. Good fits: long-term customers who recognize a specific rep, preserving 'human feel' even when AI handles the call, or saving a top performer's voice before they leave. Setup ≈ 48 hours.

Question 5

How long to go live? Do I have to change my company number?

Accepted Answer

5 days minimum, 7–10 days typical. You don't replace your existing number — we provision a dedicated AI line, or route incoming calls through the AI router. Customers dial the same number; either the AI or a human picks up based on availability. You can also flip it: AI answers first, transfers to a rep's mobile on request. Your config, your call.