Visual canvas
Nodes and branches. No YAML and no automations tab with hundreds of rules.
WORKFLOWS
Workflows多通路工作流
Design journeys across every channel. Connect voice, SMS, LINE, email, and human handoff into one testable customer journey.
Not 400 rules. A flow diagram your revenue team can actually use.
One flow runs the whole journey
One lead. Every channel.One agent.
Voice, SMS, LINE, human handoff, and CRM — designed as one flow your team can read and test.
Voice
Calls the lead in seconds.
A new lead lands in your CRM and Brightalk dials within 10 seconds — while intent is still warm.
Live call · Brightalk
林佳穎
Ad lead · High intent
Brightalk is dialing…
Reaching the lead within 10s
AI Hi, this is Brightalk — calling about the demo you just requested…
WHAT WORKFLOWS DO
The flow diagram your revenue team actually uses.
Channel-aware branches
If voice fails, try SMS. If LINE replies, stop dialing. If intent is high, transfer.
Triggered from CRM
Lead source, score, field change, and booking state can all trigger flows.
Waits and delays
Back off based on timezone, business hours, reply history, and contact rules.
Fork by intent
Buying signal becomes handoff. A light question becomes nurture. Refusal becomes exit.
Version + preview
Test new flows in a sandbox and roll back if the result does not improve.
Workflow questions teams ask
How fast can the first workflow go live?
Start with one workflow that already has a clear SOP, such as missed-call follow-up, appointment reminders, or high-intent handoff.
Does this require engineers?
Operations and support leads can define nodes, conditions, and handoff rules. Engineering is only needed for special integrations.
Can we preview before launch?
Yes. New flows should be tested in a sandbox or small audience before expanding.
Map the journey. Ship the first flow fast.
Start with one repetitive workflow, test it, ship it, then expand across channels.
AI VOICE AGENTS
AI Voice Agents / AI 語音代理人
Call, qualify, and route leads 24/7. AI answers first, asks the right questions, and routes the conversations humans should handle.
ExploreSMS & LINE
SMS & LINE / 雙向訊息
Two-way texting that feels human. When calls go unanswered or need follow-up, SMS and LINE keep the conversation moving.
ExploreHUMAN HANDOFF
Human Handoff / 真人監看與接手
Watch live AI calls, whisper guidance, transfer to specialists, or take over when the moment needs a person.
Explore